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We have provided a selection of our Help/Fact Sheets to explain and help you understand some of the problems or potential problems that you may experience with your Oil Heating boiler or AGA etc.

They may also help you self-diagnose a simple problem that may alleviate the need of a Callout, therefore saving you money.

All the information provided in our fact sheets and News letter has been written by John Williamson and reflects his own personal views and interpretations which have been gained from his extensive knowledge working within the Oil Heating industry over the last 30 + years.  It has been produced for information purposes only and for the customers of HEATBASE Ltd, and should not be copied or reproduced for commercial purposes or any other reason without prior written permission and consent.

HVO: The future of Oil Heating


There is no need to replace your Oil boiler with an expensive Air Source Heat Pump. See the latest news about the Low Carbon, Fossil Free Heating Oil replacement-HVO




Are fuel additives causing problems with Oil boilers and AGAs

F/S 50 Ongoing problems with kerosene and oil burning appliances

Other Services



Terms and Conditions from 1st April 2015


F/S 1 Consumer Contract Regulations


F/S 2 Service Contracts


F/S 3 Visits to your property


F/S 4 Complaints and Inspections


F/S 5 Electronic Job Sheets


F/S 6 The Landlords Act


F/S 7 Homeowner, Tennant or Caretaker responsibilities


F/S 8 What to do if there is an Oil Spill


F/S 9 The Importance of Servicing


F/S 10 Why we don't install


F/S 11 What to do if your AGA breaks down


F/S 12 Premature Carboning Problems


F/S 13 What to do if your boiler breaks down


F/S 14 Intermittent Faults


F/S 15 Warnings issued and Non-compliance to Building Regulations


F/S 16 Installation and Commisioning Procedures


F/S 17 Failure to Comply with Building Regulations


F/S 18 Domestic or Non-Domestic Installation


F/S 19 Oil Installation Regulations


F/S 20 Carbon Monoxide Poisoning


F/S 21 Appliance Location, Combustion and Ventillation Air Requirements


F/S 22 Flue Termination


F/S 23 Flue Gas Leak and conversion to open flue


F/S 24 Condensate discharge and Problems with Condensing Boilers, flues and plumes


F/S 25 PRV or OSV Position


F/S 26 System Pressure


F/S 27 Expansion Vessels


F/S 28 Lime Scale and Sludge


F/S 29 Hard Water and Combi's


F/S 30 Oil Tank Inspection and Condition


F/S 31 Water in Oil Tanks


F/S 32 External Oil Tank Fire Protection


F/S 32b Internal Oil Tank Fire Protection


F/S 33 Keeping your Oil Storage compliant


F/S 34 Oil Tank Isolation, Filters and access


F/S 35 Oil Supply line and components


F/S 36 Fire Valves


F/S 37 Earth Bonding and Electrical Regulations


F/S 38 Testing of Safety Controls


F/S 39 Combi or Boiler and Cylinder


F/S 40 Oil prices and Buying groups


F/S 41 Aggressive Oil and Biofuel in Gas Oil


F/S 42 Bio Kerosene


F/S 43 Fuel Additives


F/S 44 Changes to the properties of Kerosene


F/S 45 System Efficiency


F/S 46 Down rating of Appliance outputs


F/S 47 Energy Saving Tips


F/S 48 Problems with Oil pumps


F/S 49 Problems with Baffles and Seals


F/S 50 Ongoing problems with kerosene and oil burning appliances